Support

Remote support in three steps

We only see your screen when you start the program yourself and tell us the ID and password. You can end the connection at any time.

Download the program

For Windows – the program is already set up for our server.

Download remote support

Please do not rename the file – it contains our server address.

Start it

Double-click the file and choose “Run” – no installation needed. The program shows an ID and a one-time password.

Call us

Call us and tell us the ID and password:
+49 (0) 6825 9876-222

Monday to Friday, 9 am to 5 pm

Request a call back

Please do not enter the password here – tell us on the phone.

Till or terminal?

We connect to DevyPOS tills and terminals through device management – always only with your consent. Just give us a call.

Mac: download RustDesk from rustdesk.com and enter under Settings → Network:

ID-Server: rustdesk.it-saar.de
Key: 1HYysRhIxi4j4u4aqnZy8PhJ3ui6XWoiASObDNKOjaM=