Printers and connector

Note: the DevyPOS interface is currently available in German and English. Screen labels quoted here are the English ones.

The till runs in the cloud, your printers stand in the venue. The two are connected by the connector – a small program on a computer at your place.

Printers are addressed by their MAC address – shown with sample data.

1. Setting up the connector

In the back office under Settings → Connector, download the program and put it in its own folder, for example C:\DevyPOS.
Download the access file konnektor.txt and put it in the same folder.
Start the program. In the back office the state changes to Running. So that it starts again by itself after a reboot: Download autostart file and, on Windows, put it in the startup folder (Windows key + R, then shell:startup); for Linux the page describes the systemd way.

The access file contains your venue’s key. It does not belong in an email or on a USB stick lying around. If you download it again, a new key is generated and the old one becomes invalid.

2. Adding printers

Under Settings → Printers the connector searches for devices on the network when you tap Search now; you take over what it finds with use, or you add a device manually with Add printer. For each printer you define:

Name – such as counter, pizza oven, grill,
MAC address and Type – kitchen printer or receipt printer,
Main printer (till) – issues the customer receipts and catches everything a failed kitchen printer cannot print; product groups without their own kitchen printer end up there too,
Paper width – 80 mm (48 characters), 80 mm narrow (42) or 58 mm (32).

Which product group prints where is set on the product group: open the group in the menu via the pencil icon and choose the device under Kitchen printer (see Maintaining the menu). If it says No printer there, the main printer prints the kitchen ticket. Use Test print to check each device individually.

Printers are identified by their MAC address, not by their IP address. If your router hands out new addresses after a power cut, the connector still finds the devices.

3. When a printer fails

If a device does not answer, DevyPOS prints the ticket on the main printer and reports this at the till. You are asked whether the printouts should be issued there for today. If a device fails several times within two weeks, the till offers a permanent redirection; in the back office the printer then shows output is permanently redirected.

If the connector itself is offline, tickets are queued and printed as soon as it reports back. The till shows Printer offline — n receipts waiting; in the back office under Printers you see No connector online with the last contact and, per printer, how many tickets are waiting.

This chapter describes DevyPOS in its current version. Individual views may differ in your business because features are enabled per venue.

Back to the overview